Shipping fragile plants and glass containers tends to be more of an art than science. At Plantstr, our goal is to make sure your plants and containers arrive on time, in good condition and for a reasonable cost. We selected the USPO Priority Mail 2-3 Day Service with online tracking, so you can follow your package and plan to have someone home for the delivery, especially in the winter.
Because many of our products are both fragile and heavy, we take extra care preparing your order. Since many of our products are shipped as a Kit, we may divide larger orders into 2 or more boxes. That way, the delicate air plants and the heavier containers and accessories are separated, ensuring safe delivery. This may sometimes cost a little more, but you’ll receive what you ordered in good condition.
All of our air plants are fed and fully hydrated before shipping. Upon receipt, your air plants will only need a good misting or soaking to get started. Please look at our Air Plant Care section for more detailed information. We reserve the right to substitute any air plant for a plant of equal or greater value depending upon current availability.
Many of the air plants shown are in bloom. While we may have some plants in bloom available, we typically ship younger plants that have not yet reached their bloom cycle. This way you can fully enjoy watching your plants mature and flower. Please be aware that plants are living creatures and will sometimes have natural imperfections.
We strive to ship out most orders within 2-4 days, sometimes sooner, but we assemble all terrariums and displays as the orders arrive. If there will be any delays, we will contact you immediately.
Shipping costs are determined by the weight and size of the boxes required. Due to the many products we offer, shipping costs will vary. We will do our best to combine shipping costs on multiple orders.
If you live in a Freeze Zone, we highly recommend purchasing one of our 72 Hour Heat Packs during the winter months. These provide cheap insurance for a healthy delivery. If your shipment requires more than one box, we will pack all the delicate air plants into the box that includes the Heat Pack. While the USPO Priority Mail Service includes up to $50 insurance per package, Plantstr is not responsible for shipping delays, damaged products or damage caused by freezing or burning. Please be sure to have someone home to accept the delivery, especially if you live in a Freeze Zone. We will do everything possible to help resolve shipping issues.
We only ship within the continental U.S. and we will not ship to Alaska during the winter. We may elect to delay your shipment if a cold front is approaching your location. We will let you know if this occurs. While Expedited Shipping is always an option, it tends to be very expensive.
If you have any questions regarding shipping, please contact us before you place your order so we can resolve your concerns. Now that you know about our shipping policies why don't go on over and take a look at our selection of air plants for sale.
Thanks for ordering from Plantstr!